Terms Of Use
Last Updated: 01/07/2024Introduction
Welcome to CoachAI! These Terms of Use (“Terms”) govern your access to and use of our website https://coachai.tech, mobile application, and services (collectively, the “Services”) provided by Coach AI Technologies FZE LLC. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Services.
CoachAI provides an AI-powered fitness and wellness platform designed to offer personalized workout plans, real-time progress tracking, and comprehensive client management tools. Our goal is to help individuals achieve their fitness goals conveniently and securely while supporting personal trainers and wellness businesses in managing and expanding their client base.
Please read these Terms carefully to understand your rights and obligations when using our Services. If you have any questions, feel free to contact us at support@coachai.com.
Please read the Terms carefully. By accessing or using our Services, you acknowledge that you accept and agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THE TERMS, INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 17, DO NOT ACCESS OR USE OUR SERVICES.
1. Registration and Eligibility
Minimum Age. You must be at least 18 years old to use and access the App. Our Services are not directed at, or intended for, children under 18 years old. If you are aware of anyone under 18 using the Services, please contact us at support@coachai.tech and we will take the required steps to delete such information and/or delete the account.
Registration. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
2. Important Disclaimers
When you use our Services, you acknowledge and agree with the below disclaimers.
a. General disclaimer
Exercise and health are matters that vary from person to person. Our Services are not intended as a substitute for the medical advice and supervision of your physician.
If you are over 35 or have been inactive for a few years, see your physician before beginning any exercise program. This is especially important if your family has a history of heart disease, high blood pressure, high cholesterol, diabetes, arthritis, obesity, cigarette smoking, or other health conditions. If you have any doubts whatsoever, consult your physician. Do not start any fitness program if your physician or health care provider advises against it.
If you are pregnant, nursing, diabetic, on medication, have a medical condition, or are beginning a weight control program, consult your physician before starting to exercise/train or making any dietary changes. Discontinue use if adverse events occur.
If you experience faintness, dizziness, pain, or shortness of breath at any time while exercising you should stop immediately.
b. Exercise disclaimer
The workouts provided via our Services are for educational purposes only and are not to be interpreted as a recommendation for a specific treatment plan, product, or course of action.
Exercise is not without its risks, and this or any other exercise program may result in injury. The risks include but are not limited to:
risk of injury
aggravation of a pre-existing condition
adverse effect of over-exertion such as muscle strain, abnormal blood pressure, fainting, disorders of heartbeat, and very rare instances of heart attack.
To reduce the risk of injury, before beginning this or any exercise program, please consult a healthcare provider for appropriate exercise prescription and safety precautions. The exercise instruction and advice presented are in no way intended as a substitute for medical consultation. We disclaim any liability from and in connection with this program.
c. Information disclaimer
The information provided via our Services is for educational purposes only, and is not to be interpreted as a recommendation for a specific treatment plan, product, or course of action.
Information on the Services does not replace consultation with a qualified health or medical professional who sees you in person, for your health and your medical needs. Please see a physician or health professional immediately if you suspect you may be ill or injured.
You acknowledge your use of our Services and the content thereon is at your own risk, including any and all risks associated with your use of any workouts set out there.
You acknowledge that there are inherent risks of injury with any physical activity and you hereby release us and all of our employees, directors, officers and representatives and other parties involved in the creation, maintenance and distribution of the content on our Services from any and all liability arising as a result of your use of the Services or the content thereon, including, without limitations, any direct, special, incidental, indirect or consequential damages or other damages of any kind, including, but not limited to physical injury, illness, death, loss of profits, loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise.
d. Medical Disclaimer
In using our Services, you affirm that either your physician has approved your use of the Service or that all of the following statements are true:
no physician has ever informed you that you have a heart condition or that you should only do physical activities recommended by a physician
you have never felt chest pain when engaging in physical activity
you have not experienced chest pain when not engaged in physical activity at any time within the past month
you have never lost your balance because of dizziness and you have never lost consciousness as a result of exertion
you do not have a bone or joint problem that could be made worse by a change in your physical activity
your physician is not currently prescribing drugs for your blood pressure or heart condition
you do not have a history of high blood pressure, and
you do not know of any other reason you should not exercise.
You are responsible for providing accurate information and disclosing any health or medical issues.
3. Your Use of our Services
Privacy. Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. The Privacy Policy constitutes an integral part of the Terms. To the extent there is an inconsistency between the Terms and the Privacy Policy, the Terms shall govern.
What you can and cannot do. While using our Services you agree not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while accessing or using our Services.
Specifically, you shall not:
resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the App
engage in any harassing, threatening, intimidating, predatory or stalking conduct
use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner
modify, reverse engineer, decompile or disassemble any part of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services
copy, adapt, alter, modify, translate, or create derivative works of the Services without the written authorization of the Company
circumvent or disable any technological features or measures in the App for protection of intellectual property rights
attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of our Services that you are not authorized to access
develop or use any third-party applications that interact with our Services without our prior written consent, including any scripts designed to scrape or extract data from our Services
use or access the Services to compile data in a manner that is used or usable by a competitive product or service
use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates the Terms, or
use data, content, or features from the App and the website to diagnose, treat, or mitigate any health conditions.
Our use of your content. We may use your conversations with AI Assistant (de-identified), as well as the photos you upload for Body Scan (subject to your consent), to provide, maintain, develop, and improve our Services, comply with applicable law, enforce the Terms and other policies, and keep our Services safe.
4. License
We grant you a personal, worldwide, revocable, non-transferable and non-exclusive license to access and use our Services for personal and non-commercial purposes in accordance with the Terms.
You may not copy, store, modify, distribute, transmit, perform, reproduce, publish, licence, create derivative works from, transfer or sell any text, graphics, logos and other source-identifying symbols, designs, icons, images, or other information, software or code obtained from the App without prior express written permission from the Company which may be withheld for any or no reason.
We own all the rights, title, and interest in and to the Services (“Company’s Content”). If you wish to use our software, title, trade name, trademark, service mark, logo, domain name and/or any other identification with notable brand features or other content owned by the Company, you must obtain a written permission from us. You shall send permission requests to support@coachai.tech.
Except as expressly and unambiguously provided in the Terms, we do not grant you any express or implied rights, and all rights in and to the Services and the Company’s Content are retained by us.
5. Indemnification
You agree to defend, indemnify, and hold the Company, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of the Terms.
6. Use at Your Own Risk
Our goal is to help make the information more readily available and useful to you. However, the Services cannot and do not guarantee health-related improvements or outcomes. Your use of the Services and any information, predictions, or suggestions provided in the Services are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the Services and you agree and understand that the Services are not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.
7. Warranty Disclaimer
The Company controls and operates the Services from various locations and makes no representation that the Services are appropriate or available for use in all locations. The Services or certain features of it may not be available in your location or may vary across locations.
The Services are provided “as is”, “as available” and are provided without any representations or warranties of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed, save to the extent required by law.
Neither the Company, nor any of its officers, directors, employees, agents, affiliates, representatives, suppliers, partners, advertisers or content providers warrants, and each of them hereby expressly disclaims, that:
the Services will be secure or available at any particular time or location
any defects or errors will be corrected
any content or software available through the Services is free of viruses or other harmful components
the results of using the Services will meet your requirements
the accuracy, reliability, or completeness of the content, text, images, software, graphics, or communications provided by third parties on or through the Services.
CONVERSATIONS WITH AI ASSISTANT. YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
Your use of the Services is solely at your own risk. Some states / countries do not allow limitations on implied warranties, so some or all of the above limitations may not apply to you.
8. Limitation of Liability
In no event shall the Company, its officers, directors, agents, affiliates, employees, advertisers, or data providers be liable for any indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including but not limited to negligence), equity or otherwise, arising out of or in any way connected with the use of our Services.
In no event will the Company’s total liability arising out of or in connection with these Terms or from the use of or inability to use the App exceed the amounts you have paid to the Company for use of the App or one hundred dollars ($100) if you have not had any payment obligations to the Company, as applicable.
Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you. The Company, or any third parties mentioned on our Services, are not liable for any personal injury, including death, caused by your use or misuse of the app.
Notwithstanding the foregoing, nothing in these Terms will (a) limit or exclude our liability for death or personal injury resulting from negligence; (b) limit or exclude our liability for fraud or fraudulent misrepresentation; (c) limit any of our liabilities in any way that is not permitted under applicable law; or (d) exclude any of our liabilities that may not be excluded under applicable law.
9. Export and Economic Sanctions Control
The software that supports the Services may be subject to UAE export control laws and regulations, including those maintained by the UAE Ministry of Economy and the UAE Ministry of Foreign Affairs and International Cooperation. You represent and warrant that you are (1) not located in any country or region that is subject to a UAE government embargo and (2) are not a denied party as specified in the regulations listed above.
You agree to comply with all UAE and foreign export laws and regulations to ensure that neither the Services nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.
10. Third-Party Services and Links
The Services may give you access to links to third-party websites, apps, or other products or services ("Third-Party Services"). We do not control Third-Party Services in any manner and, accordingly, do not assume any liability associated with such Third-Party Services. You need to take appropriate steps to determine whether accessing a Third-Party Service is appropriate, and to protect your personal information and privacy in using any such Third-Party Services.
11. Your Feedback
We welcome your feedback about the App. Unless otherwise expressly declared, any communications you send to us or publish in app stores are deemed to be submitted on a non-confidential basis. You agree that we may decide to publicise such contents at our own discretion. You agree to authorise us to make use of such contents for free, and revise, modify, adjust and change it contextually, or make any other changes, in each case as we deem appropriate.
12. Changes to the Services
We may modify the Terms from time to time. If the changes affect your rights, we will notify you in advance by email or through the Services, or by presenting you with a new version of the Terms for you to accept. Your continued use of the Services after the effective date of an updated version of the Terms will indicate your acceptance of the Terms as modified.
We reserve the right to introduce minor changes to the Terms that do not materially affect your rights (e.g. technical corrections or description of a new feature) without notice.
13. Changes to the Terms
We may make changes to the Terms from time to time. If we make changes, we will post the amended Terms to our Services and update the "Effective Date" section above. We may also attempt to notify you by providing notice through our Services. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop accessing and using our Services.
14. Termination
We reserve the right, without notice and in our sole discretion, to terminate your right to access or use our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.
15. Severability
If any provision or part of a provision of the Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
16. Copyright Claims
If you believe any materials accessible through our Services infringe your copyright, you may request removal of those materials (or access thereto) from the Services by contacting the Company at support@coachai.tech and providing the following information:
a. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and, where possible, include a copy or the location of an authorised version of the work.
b. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
c. Your name, address, telephone number and e-mail address.
d. A statement that you have a good faith belief that the complained use of the materials is not authorised by the copyright owner, its agent, or the law.
e. A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorised to act on the copyright owner’s behalf.
f. A signature or the electronic equivalent from the copyright holder or authorised representative.
17. Dispute Resolution by Binding Arbitration
Governing Law. If you are a resident of any European country or the United Kingdom, Switzerland, Norway, or Iceland, the governing law and forum shall be the laws of your usual place of residence. If you reside in the United Arab Emirates (UAE), the arbitration agreement in this Section applies to you. Please read it carefully.
If you do not reside in the UAE, and you nevertheless attempt to bring any legal claim against the Company in the UAE, this arbitration agreement will apply for determination of the threshold issue of whether this Section applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
Arbitration. You agree that any dispute, claim, or controversy arising out of or relating to the Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration between you and the Company, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and the Company are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and the Company otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of the Terms.
Arbitration rules and governing law. The arbitration will be administered by the Sharjah International Commercial Arbitration Centre (Tahkeem) in accordance with the rules of Tahkeem then in effect, except as modified by this “Dispute Resolution” section. The UAE Arbitration Law (Federal Law No. 6 of 2018) will govern the interpretation and enforcement of this Section.
Arbitration process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the Tahkeem rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the UAE and will be selected by the parties from Tahkeem’s roster of dispute arbitrators. If the parties are unable to agree upon an arbitrator within 7 days of delivery of the Demand for Arbitration, then Tahkeem will appoint the arbitrator in accordance with the Tahkeem rules.
Arbitration location and procedure. Unless you and the Company agree otherwise, the arbitration will be conducted in Sharjah, UAE. If your claim does not exceed AED 36,700 (approximately $10,000 USD), then the arbitration will be conducted solely on the basis of documents you and the Company submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds AED 36,700, your right to a hearing will be determined by the Tahkeem rules. Subject to the Tahkeem rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator’s decision. The arbitrator will render an award within the time frame specified in the Tahkeem rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s awarded damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration, you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.
Fees. Your responsibility to pay any Tahkeem filing, administrative, and arbitrator fees will be solely as set forth in the Tahkeem rules.
Changes. Notwithstanding the provisions of the modification-related provisions above, if the Company changes this “Dispute Resolution” section after the date you first accepted the Terms (or accepted any subsequent changes to the Terms), you may reject any such change by providing the Company written notice of such rejection by email to: support@coachai.tech, within 30 days of the date such change became effective, as indicated in the “Effective date” above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any Dispute between you and the Company in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted the Terms (or accepted any subsequent changes to the Terms).
18. Miscellaneous
Entire Agreement. The Terms constitute the entire agreement between you and the Company relating to your access to and use of our Services.
No Waiver. The failure of the Company to exercise or enforce any right or provision of the Terms will not operate as a waiver of such right or provision.
Titles. The section titles in the Terms are for convenience only and have no legal or contractual effect.
Third-Party Rights. Except as otherwise provided herein, the Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.
Governing Law. Any dispute arising from the Terms shall be governed by the laws of the Emirate of Sharjah, United Arab Emirates without regard to its conflict of law provisions. Sole and exclusive jurisdiction for any action or proceeding arising out of or related to the Terms shall be in the Emirate of Sharjah and the parties unconditionally waive their respective rights to a jury trial.
Cause of Action. Any cause of action you may have with respect to your use of the Services must be commenced within one year after the claim or cause of action arises.
19. Contact Details
If you have any questions or comments on any part of the Services or any part of the Terms, require support, or have any claims, please contact us at support@coachai.tech.