Terms Of Use
Last Updated: 2 May 2026CoachAI — Terms of Use
Version: 2.0
Last updated: 2 May 2026
Effective date: 1 June 2026
Entity: Coach AI Technologies FZE LLC, a Free Zone company incorporated in the Sharjah Publishing City in the Emirate of Sharjah, United Arab Emirates ("CoachAI", "Company", "we", "us" or "our")
Registered address: Sharjah Publishing City Building, Al Zahia Area - Entrance No. 2 - Ground Floor - Sheikh Mohammed Bin Zayed Rd - Sharjah.
Contact for questions and complaints: support@coachai.tech
Privacy contact: privacy@coachai.tech
Introduction
Welcome to CoachAI! These Terms of Use (“Terms”) govern your access to and use of our website https://coachai.tech, mobile application, and services (collectively, the “Services”) provided by Coach AI Technologies FZE LLC. By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and — if you use the Services to manage clients as a personal trainer or a business — our Trainer & Business Terms.
CoachAI provides an AI-powered fitness and wellness platform designed to offer personalized workout plans, real-time progress tracking, and comprehensive client management tools. Our goal is to help individuals achieve their fitness goals conveniently and securely while supporting personal trainers and wellness businesses in managing and expanding their client base.
Please read these Terms carefully to understand your rights and obligations when using our Services. If you have any questions, please contact us at support@coachai.tech.
Please read the Terms carefully. By accessing or using our Services, you acknowledge that you accept and agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THE TERMS, INCLUDING THE MANDATORY DISPUTE-RESOLUTION PROVISIONS AND CLASS ACTION WAIVER IN SECTION 20, DO NOT ACCESS OR USE OUR SERVICES.
Health and Medical Disclaimer
NOT MEDICAL ADVICE. CoachAI provides AI-generated fitness coaching, workout plans, real-time motion-tracking feedback during workouts, and AI-generated nutritional analysis of meals you photograph (collectively, "Fitness Guidance"). Motion-tracking feedback is generated from movement data captured during your workout; CoachAI does not record or store video, photos, or biometric identifiers from workout sessions. Meal analysis processes photos that you upload for the purpose of generating nutritional insights; meal-photo handling is described in Section 12 (Meal Analysis).
The Fitness Guidance does not constitute medical advice, diagnosis, treatment, or a substitute for professional medical consultation.
CoachAI is not a licensed medical provider, physical therapist, or registered dietitian.
CONSULT A PROFESSIONAL. Before beginning any fitness or nutrition program, you should consult a qualified healthcare professional, especially if you: • Have a pre-existing medical condition, injury, or disability; • Are pregnant or postpartum; • Are taking prescription medications; • Have experienced chest pain, shortness of breath, or dizziness during exercise; or • Have not exercised in an extended period.
ASSUMPTION OF RISK. By using the Services, you acknowledge that physical exercise carries inherent risks, including injury. You voluntarily assume all such risks and agree that CoachAI shall not be liable for any injury, illness, or adverse health outcome arising from or related to your use of the Fitness Guidance.
AI LIMITATIONS. Fitness Guidance is generated by artificial intelligence and may contain errors, omissions, or recommendations that are inappropriate for your individual circumstances. You are responsible for independently verifying the suitability of any recommendation before acting on it.
Registration and Eligibility
Minimum Age. Eligibility to use the Services depends on your country of residence and your age. See Section 13 (Children and Minors) for the applicable age thresholds and parental-consent requirements.
Registration. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
Important Disclaimers
When you use our Services, you acknowledge and agree with the below disclaimers.
a. General disclaimer
Exercise and health are matters that vary from person to person. Our Services are not intended as a substitute for the medical advice and supervision of your physician.
If you are over 35 or have been inactive for a few years, see your physician before beginning any exercise program. This is especially important if your family has a history of heart disease, high blood pressure, high cholesterol, diabetes, arthritis, obesity, cigarette smoking, or other health conditions. If you have any doubts whatsoever, consult your physician. Do not start any fitness program if your physician or health care provider advises against it.
If you are pregnant, nursing, diabetic, on medication, have a medical condition, or are beginning a weight control program, consult your physician before starting to exercise/train or making any dietary changes. Discontinue use if adverse events occur.
If you experience faintness, dizziness, pain, or shortness of breath at any time while exercising you should stop immediately.
b. Exercise disclaimer
The workouts provided via our Services are for educational purposes only and are not to be interpreted as a recommendation for a specific treatment plan, product, or course of action.
Exercise carries inherent risks. By using the Services you acknowledge that exercise programs (including those generated by the Services) may result in injury. These risks include, without limitation:
risk of injury;
aggravation of a pre-existing condition;
adverse effects of over-exertion, including muscle strain, abnormal blood pressure, fainting, disorders of heartbeat, and, very rarely, heart attack.
To reduce the risk of injury, consult a qualified healthcare provider before beginning this or any exercise program. Stop exercising and seek medical attention if you experience faintness, dizziness, pain, or shortness of breath.
The exercise instruction and advice presented are in no way intended as a substitute for medical consultation. We disclaim any liability from and in connection with this program.
c. Information disclaimer
The information provided via our Services is for educational purposes only, and is not to be interpreted as a recommendation for a specific treatment plan, product, or course of action.
Information on the Services does not replace consultation with a qualified health or medical professional who sees you in person, for your health and your medical needs. Please see a physician or health professional immediately if you suspect you may be ill or injured.
You acknowledge your use of our Services and the content thereon is at your own risk, including any and all risks associated with your use of any workouts set out there.
You acknowledge that there are inherent risks of injury with any physical activity and you hereby release us and all of our employees, directors, officers and representatives and other parties involved in the creation, maintenance and distribution of the content on our Services from any and all liability arising as a result of your use of the Services or the content thereon, including, without limitations, any direct, special, incidental, indirect or consequential damages or other damages of any kind, including, but not limited to physical injury, illness, death, loss of profits, loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise.
d. Medical Disclaimer
By using the Services you affirm that either (i) your physician has approved your use of the Services, or (ii) all of the following are true:
no physician has ever told you that you have a heart condition or that you should only undertake physical activities recommended by a physician;
you have never felt chest pain while engaging in physical activity;
you have not experienced chest pain when not engaged in physical activity at any time within the past month;
you have never lost your balance because of dizziness, and you have never lost consciousness as a result of exertion;
you do not have a bone or joint problem that could be made worse by a change in your physical activity;
your physician is not currently prescribing drugs for your blood pressure or heart condition;
you have no history of high blood pressure; and
you do not know of any other reason why you should not exercise.
You are responsible for providing accurate information and for disclosing any health or medical issues. You must stop using the Services and seek medical attention immediately if any of these statements ceases to be true or if you experience adverse symptoms while using the Services.
Your Use of our Services
Privacy and Data Processing. Our Privacy Policy is at https://coachai.tech/privacy and forms part of these Terms. To the extent of any conflict between these Terms and the Privacy Policy in respect of the processing of personal data, the Privacy Policy prevails.
What you can and cannot do. While using our Services you agree not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while accessing or using our Services.
Specifically, you shall not:
resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the App
engage in any harassing, threatening, intimidating, predatory or stalking conduct
use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner
modify, reverse engineer, decompile or disassemble any part of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services
copy, adapt, alter, modify, translate, or create derivative works of the Services without the written authorization of the Company
circumvent or disable any technological features or measures in the App for protection of intellectual property rights
attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of our Services that you are not authorized to access
develop or use any third-party applications that interact with our Services without our prior written consent, including any scripts designed to scrape or extract data from our Services
use or access the Services to compile data in a manner that is used or usable by a competitive product or service
use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates the Terms, or
use data, content, or features from the App and the website to diagnose, treat, or mitigate any health conditions.
Our use of your content. We may use the following categories of your content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce these Terms and other policies, and keep our Services safe:
(a) your AI Assistant conversations, in de-identified form;
(b) the motion-tracking data generated during your workouts; and
(c) the meal photos you upload for nutritional analysis under Section 12, together with the analysis output (nutritional estimates, food classifications, and similar metadata).
We do not record or store video, photos, or biometric identifiers of you in connection with workout or motion-tracking sessions. Meal photos are processed for the purposes set out in Section 12 and are retained in accordance with our Privacy Policy. All categories above are processed in accordance with our Privacy Policy.
Trainers and Wellness Businesses. If you use the Services to manage clients (for example, as a personal trainer or wellness business), you do so under our separate Trainer & Business Terms and accompanying Data Processing Addendum, available at https://coachai.tech/business-terms. For data your clients submit through your trainer account, you act as the controller and CoachAI acts as your processor under that addendum. These consumer Terms continue to govern your individual use of the Services as a user.
License
We grant you a personal, worldwide, revocable, non-transferable and non-exclusive license to access and use our Services for personal and non-commercial purposes in accordance with the Terms.
You may not copy, store, modify, distribute, transmit, perform, reproduce, publish, licence, create derivative works from, transfer or sell any text, graphics, logos and other source-identifying symbols, designs, icons, images, or other information, software or code obtained from the App without prior express written permission from the Company which may be withheld for any or no reason.
We own all the rights, title, and interest in and to the Services (“Company’s Content”). If you wish to use our software, title, trade name, trademark, service mark, logo, domain name and/or any other identification with notable brand features or other content owned by the Company, you must obtain a written permission from us. You shall send permission requests to support@coachai.tech.
Except as expressly and unambiguously provided in the Terms, we do not grant you any express or implied rights, and all rights in and to the Services and the Company’s Content are retained by us.
Indemnification
5.1 Scope. To the extent permitted by applicable law, you will defend, indemnify, and hold harmless the Company, its officers, directors, employees, agents, licensors, and suppliers from and against any third-party claim, action, or demand, and any resulting damages, liabilities, settlements, and reasonable legal and accounting fees, arising out of or relating to: (a) your material breach of these Terms; (b) your violation of any law or third-party right; or (c) your User Content.
5.2 Procedure. As a condition of indemnity we will: (a) promptly notify you in writing of the claim; (b) give you sole control of the defence and settlement of the claim, except that you may not settle a claim without our written consent if the settlement requires us to admit fault, pay any amount, or take or refrain from any action; and (c) give you, at your expense, reasonable cooperation in the defence.
5.3 Consumer carve-out. If you are a consumer, this Section 5 only applies to the extent permitted by mandatory consumer-protection law in your country of habitual residence.
Use at Your Own Risk
Our goal is to help make the information more readily available and useful to you. However, the Services cannot and do not guarantee health-related improvements or outcomes. Your use of the Services and any information, predictions, or suggestions provided in the Services are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the Services and you agree and understand that the Services are not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.
Warranty Disclaimer
The Company controls and operates the Services from various locations and makes no representation that the Services are appropriate or available for use in all locations. The Services or certain features of it may not be available in your location or may vary across locations.
The Services are provided “as is”, “as available” and are provided without any representations or warranties of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed, save to the extent required by law.
Neither the Company, nor any of its officers, directors, employees, agents, affiliates, representatives, suppliers, partners, advertisers or content providers warrants, and each of them hereby expressly disclaims, that:
the Services will be secure or available at any particular time or location
any defects or errors will be corrected
any content or software available through the Services is free of viruses or other harmful components
the results of using the Services will meet your requirements
the accuracy, reliability, or completeness of the content, text, images, software, graphics, or communications provided by third parties on or through the Services.
CONVERSATIONS WITH AI ASSISTANT. YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
Your use of the Services is solely at your own risk. Some states / countries do not allow limitations on implied warranties, so some or all of the above limitations may not apply to you.
Limitation of Liability
8.1 Excluded Damages. To the maximum extent permitted by applicable law, in no event will the Company, its officers, directors, employees, agents, affiliates, advertisers, suppliers, or data providers be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data, arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), equity, statute, or otherwise, even if advised of the possibility of such damages.
8.2 Aggregate Cap. To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or in connection with these Terms or the Services in any 12-month period shall not exceed the greater of (a) the amounts you paid to the Company for the Services in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).
8.3 Carve-outs. Nothing in these Terms limits or excludes the Company's liability for: (a) death or personal injury caused by its negligence or the negligence of its employees, agents, or subcontractors; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be limited or excluded under applicable law.
8.4 Region-specific provisions. Section 8.1 and 8.2 are modified for users in certain jurisdictions as set out in the Region-Specific Provisions Annex below. Where mandatory local law provides greater protection than this Section 8, that mandatory protection prevails.
8.5 Apportionment. Where the Services are provided free of charge, the parties acknowledge that the limitations in this Section 8 are a reasonable and proportionate allocation of risk reflecting the nature of the Services, the disclaimers in Sections 2, 6, 7, and 11, and the absence of fees.
Export and Economic Sanctions Control
The software that supports the Services may be subject to UAE export control laws and regulations, including those maintained by the UAE Ministry of Economy and the UAE Ministry of Foreign Affairs and International Cooperation. You represent and warrant that you are (1) not located in any country or region that is subject to a UAE government embargo and (2) are not a denied party as specified in the regulations listed above.
You agree to comply with all UAE and foreign export laws and regulations to ensure that neither the Services nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.
Third-Party Services and Links
The Services may give you access to links to third-party websites, apps, or other products or services ("Third-Party Services"). We do not control Third-Party Services in any manner and, accordingly, do not assume any liability associated with such Third-Party Services. You need to take appropriate steps to determine whether accessing a Third-Party Service is appropriate, and to protect your personal information and privacy in using any such Third-Party Services.
AI-Powered Services
11.1 What we use. The Services use artificial intelligence, including large language models and vision models provided by third-party providers (currently OpenAI and Anthropic), to generate Fitness Guidance, AI Assistant responses, motion-tracking feedback, and nutritional analysis of meal photos you upload under Section 12. The current list of AI sub-processors and the categories of content each sub-processor processes is published at https://coachai.tech/subprocessors and is updated from time to time. We will give reasonable advance notice of material changes through the Services or by email.
11.2 Limitations. AI-generated content is generated automatically and may contain errors, omissions, or recommendations that are inappropriate for your individual circumstances. We do not guarantee its accuracy, completeness, currency, or fitness for any particular purpose. AI-generated content is not a substitute for professional advice (see Section 2 — Important Disclaimers).
11.3 No third-party model training. We do not allow our AI sub-processors to use your AI Assistant inputs or outputs, or your meal photos and the nutritional analysis derived from them, to train their foundation models. Where required to confirm this position contractually with our sub-processors, we have done so.
11.4 Use of your conversations and meal photos. We may use your AI Assistant conversations in de-identified form, and your meal photos and nutritional-analysis outputs in de-identified form, to monitor quality, prevent abuse, debug, and (where you have separately opted in) improve our own internal models. "De-identified" means that direct identifiers are removed and the data is held under technical and organizational measures designed to prevent re-identification.
11.5 Human review. We do not guarantee human review of all AI outputs. If you believe an AI-generated recommendation is inappropriate or harmful, contact support@coachai.tech and we will investigate.
11.6 Regional routing. Where technically available, we route AI requests from EEA and UK users to provider regions inside the EEA or UK. Otherwise, transfers occur under an appropriate transfer mechanism as described in our Privacy Policy.
Meal Analysis
12.1 What it does. The meal-analysis feature lets you upload photos of your meals so the Services can generate nutritional estimates, food identifications, and related insights. Meal analysis is optional. The Services do not require meal-analysis to function.
12.2 What you should not include. Please do not include images of other people, identification documents, or anything else you do not want processed by the Company and our AI sub-processors. If a meal photo incidentally captures part of your body or face, you consent to the processing of that photo for the limited purpose of generating nutritional analysis, in accordance with this Section 12 and our Privacy Policy.
12.3 Lawful basis and consent. Where applicable law requires consent for the processing of photos you upload (including under Article 6 GDPR / UK GDPR and Article 6 of the UAE PDPL), your consent at the point of upload is the lawful basis. You may withdraw consent at any time in the App's settings; withdrawal does not affect processing carried out before withdrawal.
12.4 Purposes. We use meal photos and the nutritional-analysis outputs solely to: (a) provide the meal-analysis feature to you; (b) maintain, secure, and debug the Services; and (c) where you have separately opted in, improve our internal models. We do not sell meal photos or nutritional data, do not use them for advertising, and do not share them with third parties for their own purposes.
12.5 Sub-processors and transfers. Meal photos are processed by our AI vision sub-processor and our cloud-storage sub-processors, listed at https://coachai.tech/subprocessors. Section 11.3 (no third-party model training) and Section 11.6 (regional routing) apply.
12.6 Retention. Meal photos are retained for the period set out in our Privacy Policy and are deleted on account closure or earlier on your request. Nutritional-analysis outputs (the data derived from the photo, e.g. estimated calories and macros) may be retained for longer where necessary to provide a continuous nutrition history for you, as described in our Privacy Policy.
12.7 No medical or diagnostic use. Nutritional analysis is generated automatically and is provided for general wellness purposes only. It is not a substitute for advice from a registered dietitian, physician, or other qualified professional. The disclaimers in Section 2 apply.
12.8 Eligibility. Meal analysis is available to users aged 13 and over, subject to the verifiable parental consent requirement in Section 14.2 (Verifiable parental consent) for users aged 13 to 17 (or 13 to 15 in jurisdictions where the digital-services consent age is 16). Photos that depict only food and packaging present minimal incremental privacy risk; please follow the guidance in Section 12.2 to keep it that way.
Subscriptions and Payments
13.1 Subscription plans. Some features of the Services are available only to users with an active paid subscription. The current subscription plans, billing periods, and prices are shown on the relevant product page in the Apple App Store or Google Play. Pricing may vary by region and may change from time to time; the price applicable to your subscription is the price displayed at the point of purchase, plus any applicable taxes.
13.2 Auto-renewal. Subscriptions are auto-renewing. Your subscription will automatically renew at the end of each billing period at the then-current price for the same plan, and the payment method on file with your Apple ID or Google Account will be charged within 24 hours before the end of the current period, unless you cancel at least 24 hours before the end of the current period. Cancelling stops auto-renewal but does not refund the current billing period; your subscription remains active until the end of that period.
13.3 Free trial. Where a plan is offered with a free trial, the trial is ten (10) days long, available once per user (Apple ID or Google Account), and only on the plans identified as eligible on the App Store or Google Play product page. If you purchase a subscription during the trial, any unused portion of the trial is forfeited. At the end of the trial your subscription will renew at the standard price for the chosen plan unless you cancel before the trial ends. We may change the availability, length, or eligibility of the free trial at any time; changes will not apply to a trial already in progress.
13.4 Managing or cancelling your subscription. You can view, manage, or cancel your subscription at any time in the subscription settings of your Apple ID (for App Store users) or Google Account (for Google Play users). Deleting the application does not, by itself, cancel your subscription.
13.5 Refunds. Refund requests for subscriptions purchased through the Apple App Store or Google Play are handled by Apple or Google in accordance with their respective refund policies. As provided in Section 20.4(c)(vi) (Apple) and Section 20.4(d) (Google Play), disputes about purchase, billing, refund, subscription, or account deletion must first be raised through the relevant store's standard support channels.
13.6 Changes to subscriptions and pricing. We may change subscription plans, features, or pricing at any time. Changes that adversely affect your active subscription will not apply during your current billing period and we will give you reasonable advance notice (and, where required, your affirmative consent under Section 16 and Annex A.1(h)) before they apply to your next billing period. If you do not accept the change you may cancel your subscription before the next renewal under Section 13.4.
13.7 Taxes. Prices shown on the App Store or Google Play product page may exclude applicable taxes. Any taxes due will be added at the rate required by your jurisdiction at the point of purchase or at renewal, as administered by the relevant store.
13.8 Apple App Store and Google Play. Subscriptions purchased through the Apple App Store are governed by the Apple Media Services Terms and Conditions in addition to these Terms. Subscriptions purchased through Google Play are governed by the Google Play Terms of Service in addition to these Terms. In the event of conflict between this Section 13 and the applicable store's terms in respect of payment processing, billing, or refunds, the store's terms govern those matters.
Children and Minors
14.1 Age thresholds. The minimum age to register an account on the Services is: (a) 16 years of age if you reside in the European Economic Area, the United Kingdom, Switzerland, Norway, or Iceland (or any other jurisdiction where the digital-services consent age is 16), unless your member state's law sets a lower age, in which case that lower age applies (but in no case below 13); (b) 13 years of age if you reside in the United States, the United Arab Emirates, or any other jurisdiction not covered by (a).
14.2 Verifiable parental consent. Users aged 13 to 17 (or 13 to 15 in jurisdictions where the digital-services consent age is 16) may only use the Services with the verifiable consent and continued involvement of a parent or legal guardian. We may require documentary or third-party verification of that consent before granting access.
14.3 Photo content restrictions for minors. Users under 18 must not upload photos that include their body or any other person's body. Meal-analysis uploads must depict only food and packaging. Where the Company becomes aware that a minor has uploaded a photo that violates this restriction, the photo will be deleted promptly and the account may be suspended or restricted pending parental review.
14.4 Reporting. If you are a parent or guardian and believe a child has provided personal information to us without your consent, contact us at privacy@coachai.tech and we will take prompt steps to delete the information and the account.
Your Feedback
We welcome your feedback about the App. Unless otherwise expressly declared, any communications you send to us or publish in app stores are deemed to be submitted on a non-confidential basis. You agree that we may decide to publicize such contents at our own discretion. You agree to authorize us to make use of such contents for free, and revise, modify, adjust and change it contextually, or make any other changes, in each case as we deem appropriate.
Changes to the Services and to the Terms
For EU and UK users: Where changes would adversely affect your rights under applicable consumer protection law, we will seek your affirmative consent to those changes before they take effect.
We may modify the Terms from time to time. If the changes affect your rights, we will notify you in advance by email or through the Services, or by presenting you with a new version of the Terms for you to accept. Your continued use of the Services after the effective date of an updated version of the Terms will indicate your acceptance of the Terms as modified.
We reserve the right to introduce minor changes to the Terms that do not materially affect your rights (e.g. technical corrections or description of a new feature) without notice.
Termination
17.1 Termination by you. You may stop using the Services and close your account at any time by following the instructions in the App or by contacting support@coachai.tech.
17.2 Termination by us. We may suspend or terminate your account or your access to the Services if (a) you materially breach these Terms or any applicable law; (b) we are required to do so by law, regulator, or court order; (c) we reasonably believe your conduct creates a risk to other users, to the Services, or to us; or (d) we discontinue the Services or the relevant feature.
17.3 Notice. Except where (i) we reasonably believe immediate action is required to prevent harm or comply with law, or (ii) notice would prejudice an investigation, we will give you reasonable notice before suspending or terminating your account, including the reason where we are permitted to share it.
17.4 Effect. On termination: (a) your licence under Section 4 ends; (b) sections that by their nature should survive (including Sections 5–8, 11–14, 18, 19, 20, and 21) survive; and (c) for paid Services, we will refund any fees you have prepaid for periods after the effective date of termination unless termination is for your material breach of these Terms.
17.5 Data export and deletion. You may export your account data for 30 days following termination by following the instructions in the App. After that period your data will be deleted in accordance with our Privacy Policy and applicable law.
Severability
If any provision or part of a provision of the Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
Copyright Claims
If you believe any materials accessible through our Services infringe your copyright, you may request removal of those materials (or access thereto) from the Services by contacting the Company at support@coachai.tech and providing the following information:
a. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and, where possible, include a copy or the location of an authorised version of the work.
b. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
c. Your name, address, telephone number and e-mail address.
d. A statement that you have a good faith belief that the complained use of the materials is not authorised by the copyright owner, its agent, or the law.
e. A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorised to act on the copyright owner’s behalf.
f. A signature or the electronic equivalent from the copyright holder or authorised representative.
Dispute Resolution
20.1 Who this Section applies to
This Section governs disputes between you and CoachAI ("the Company"). It prevails over any inconsistent provision elsewhere in these Terms.
If you obtained the mobile application from the Apple App Store or Google Play Store, you are a B2C User, and Section 20**.4** governs your Disputes.
If you use the Services through the web portal, you are a B2B User, and Section 20.5 governs your Disputes.
A "Dispute" means any dispute, claim, or controversy arising out of or relating to these Terms or the Services.
20.2 Mandatory 60-Day Notice and Cure (Both B2C and B2B)
Before filing any court action, the party raising a Dispute must send a written Notice of Dispute to the other side and the parties must attempt good-faith resolution for sixty (60) days.
Notices to the Company go to support@coachai.tech, subject line "Notice of Dispute", and must include the sender's name, account email, a description of the Dispute, and the relief sought.
Either party may seek emergency equitable relief during this 60-day period to prevent imminent and irreparable harm.
Any applicable limitation period is tolled during the 60-day period.
20.3 Class-Action Waiver (Both B2C and B2B)
(a) Individual claims only. You and the Company each agree that any Dispute will be brought in the party's individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding (including any private attorney-general action). The court hearing the Dispute may not consolidate more than one person's or entity's claims and may not preside over any class, collective, or representative proceeding.
(b) Mandatory-law carve-out. If, and to the extent, this waiver is unenforceable under mandatory law in your country of habitual residence (for B2C Users) or your jurisdiction of incorporation or principal place of business (for B2B Users), this Section 20.3 does not apply to that claim. The remainder of these Terms continues to apply.
(c) Nothing in this Section limits your right to bring an individual claim, an individual small-claims action where applicable, to participate in any government enforcement action, or to exercise any rights or remedies available to you under applicable consumer-protection or mandatory laws, including UAE Federal Law No. 15 of 2020 on Consumer Protection and other non-waivable laws. To the extent that any part of this class-action waiver is found to be unenforceable under applicable law, including laws that preserve representative, collective, collective-redress, public-interest, or regulator-led actions, that part shall not apply, and the remainder of this Section shall continue in effect.
20.4 B2C Disputes (Mobile Application)
(a) Court and governing law. Disputes will be brought exclusively in the competent courts of your country of habitual residence and governed by the law of that jurisdiction. The Company may also bring proceedings in those courts. Nothing in these Terms deprives you of the protection of mandatory consumer-protection law in your country of habitual residence.
(b) UAE-resident B2C Users. If you are habitually resident in the United Arab Emirates, the courts of the Emirate of Sharjah have non-exclusive jurisdiction and UAE Federal law as applicable in the Emirate of Sharjah governs, subject to your non-waivable rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023.
(c) Apple App Store. If you obtained the application from the Apple App Store:
(i) These Terms are between you and the Company only, not Apple, Inc. ("Apple"). The Company, not Apple, is solely responsible for the application and its content.
(ii) Maintenance and support. The Company, not Apple, is solely responsible for providing any maintenance and support services with respect to the application as specified in these Terms or as required by applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the application.
(iii) Warranty. The Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the Company's sole responsibility.
(iv) The Company (not Apple) is responsible for product-liability, regulatory-compliance, consumer-protection, and privacy claims relating to the application.
(v) Intellectual property rights. In the event of a third-party claim that the application or your possession and use of it infringes that third party's intellectual property rights, the Company (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
(vi) Channel-first. Disputes about purchase, billing, refund, subscription, or account deletion must first be raised through Apple's standard support channels.
(vii) Third-party beneficiary. You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
(viii) You represent that you are not in a U.S.-embargoed country or on a U.S. Government list of prohibited or restricted parties.
(ix) You will comply with the Apple Media Services Terms and Conditions.
(x) Scope of license for App Store users. If you obtained the application from the Apple App Store, the license granted under Section 4 is also subject to the Usage Rules set forth in the Apple Media Services Terms and Conditions, including the limit on the number of Apple devices on which the application may be used. The license authorizes use of the application on any Apple-branded device that you own or control, as permitted by those Usage Rules.
(xi) Third-party agreements. You acknowledge and agree that you must comply with applicable third-party terms of agreement when using the application (for example, your wireless data services agreement).
(d) Google Play. If you obtained the application from Google Play, you also agree to the Google Play Terms of Service. Disputes about purchase, billing, refund, or subscription must first be raised through Google Play's standard support channels.
(e) Carve-outs. Nothing in this Section prevents (i) either party from seeking emergency injunctive or equitable relief in any competent court for IP or confidentiality breaches; or (ii) you from bringing a small-claims action in your local court.
20.5 B2B Disputes (Web Portal)
(a) Court and governing law. Disputes will be brought exclusively in the courts of the Emirate of Sharjah, and these Terms (and your use of the Services) are governed by UAE Federal law as applicable in the Emirate of Sharjah, without regard to conflict-of-laws principles.
(b) Carve-outs. Either party may seek emergency or interim equitable relief in any competent court to (i) prevent infringement, misappropriation, or violation of IP rights, breach of confidentiality, or unauthorized access to the Services; or (ii) collect undisputed amounts due.
20.6 Limitation Period
To the extent permitted by applicable law, any cause of action must be commenced within one (1) year after it accrues, otherwise it is permanently barred. This does not apply where it conflicts with mandatory law in your jurisdiction.
20.7 Severability
If any provision of this Section is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is reformed to the minimum extent necessary to render it enforceable.
20.8 Survival
This Section 20 survives any termination of these Terms or your use of the Services.
Miscellaneous
Entire Agreement. These Terms, together with the Privacy Policy and (for B2B Users) the Trainer & Business Terms, constitute the entire agreement between you and the Company regarding the Services and supersede prior agreements on that subject.
No Waiver. Failure by the Company to enforce any provision is not a waiver.
Headings. Section headings are for convenience only and have no contractual effect.
Third-Party Rights. Except for Apple's rights under Section 20.4(c)(vii), and except as expressly provided, these Terms do not confer rights on any third party.
Governing Law. These Terms are governed by UAE Federal law as applicable in the Emirate of Sharjah, without regard to conflict-of-laws principles. For B2C Users, this does not deprive you of mandatory consumer-protection rights in your country of habitual residence (see Section 20.4(a)). Disputes are resolved as provided in Section 20.
Order of Precedence. In the event of conflict:
(1) Annex A (Region-Specific Provisions) for users in the relevant region; (2) any individually negotiated written agreement between you and the Company; (3) the Trainer & Business Terms (B2B Users only); (4) the body of these Terms; (5) the Privacy Policy (in respect of personal-data processing). Section 20 prevails over any conflicting Section.
Contact Details
If you have any questions or comments on any part of the Services or any part of the Terms, require support, or have any claims, please contact us at support@coachai.tech.
Annex A — Region-Specific Provisions
How this Annex works
This Annex modifies the body of these Terms for users in specific jurisdictions. It is part of these Terms.
(a) If you are a consumer habitually resident in one of the regions listed below, the provisions in the relevant block apply to you and prevail over any inconsistent provision in the body of the Terms.
(b) Where mandatory law in your country of habitual residence provides greater protection than the body of these Terms or this Annex, that mandatory protection prevails. Nothing in these Terms or this Annex limits or excludes any right or remedy that cannot be limited or excluded under that mandatory law.
(c) The Order of Precedence in Section 21 places this Annex above the body of these Terms for users to whom it applies.
(d) For the avoidance of doubt: this Annex does not create new rights for users to whom it does not apply, and the absence of a region-specific block for a particular country does not mean a user in that country has no statutory rights — Section 8.3 and the catch-all in paragraph (b) above continue to apply.
A.1 — European Economic Area, United Kingdom, Switzerland, Norway, and Iceland
This Section A.1 applies to you if you are a consumer habitually resident in any Member State of the European Economic Area, the United Kingdom, Switzerland, Norway, or Iceland.
(a) Forum and governing law. Notwithstanding Section 20.4(a) and Section 20 (Governing Law):
(i) you may bring proceedings against the Company in the courts of your country of habitual residence;
(ii) the Company will only bring proceedings against you in the courts of your country of habitual residence; and
(iii) the mandatory consumer-protection laws of your country of habitual residence apply to your use of the Services and cannot be displaced by the choice-of-law provision in Section 21.
(b) Liability cap. The aggregate cap in Section 8.2 (greater of fees paid or USD 100) does not apply to:
(i) liability for death or personal injury caused by negligence;
(ii) liability under product-liability legislation, including Directive 85/374/EEC (and the UK Consumer Protection Act 1987 as applicable);
(iii) statutory remedies under Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, and the corresponding national-law implementations (in the UK, Part 1 Chapter 3 of the Consumer Rights Act 2015);
(iv) liability for breach of any statutory warranty or guarantee that cannot be excluded or limited under applicable law; or
(v) any other liability that cannot be limited or excluded under applicable law.
(c) Excluded damages. The exclusion of indirect or consequential damages in Section 8.1 does not apply to losses that are a foreseeable consequence of the Company's breach.
(d) Class-action waiver. The class-action waiver in Section 20.3 does not apply to you to the extent it is unenforceable under the consumer-protection law of your country of habitual residence. For the avoidance of doubt, this includes any representative or collective action expressly preserved under Directive (EU) 2020/1828 on representative actions for the protection of the collective interests of consumers, and any equivalent UK regime.
(e) Limitation period. Section 20.6 (one-year limitation period) does not apply to you. Statutory limitation periods under the law of your country of habitual residence apply.
(f) Indemnification. Section 5 (Indemnification) only applies to you to the extent permitted by the consumer-protection law of your country of habitual residence. In particular, you are not required to indemnify the Company for claims arising from the Company's own negligence, breach of these Terms, or breach of statutory duty.
(g) Right of withdrawal (paid Services only). Where you purchase paid Services as a consumer (including a paid subscription under Section 13), you have a 14-day right of withdrawal under Directive 2011/83/EU on consumer rights (as amended by Directive (EU) 2019/2161) and the corresponding national-law implementations (in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you expressly request that we begin providing the Services during the 14-day period and acknowledge that you will lose the right of withdrawal once the Services are fully performed, the right of withdrawal will not apply once the Services have been fully performed.
(h) Changes adversely affecting your rights. Where a change to these Terms would adversely affect your rights under applicable consumer-protection law, the Company will seek your affirmative consent to that change before it takes effect, in addition to the notice required by Section 16.
(i) GDPR / UK GDPR rights. Your rights as a data subject under Regulation (EU) 2016/679 ("GDPR") and the UK GDPR (including the rights of access, rectification, erasure, restriction, portability, objection, and to lodge a complaint with your supervisory authority) are not limited by these Terms. See the Privacy Policy for the operational details.
(j) Motion-tracking data. Motion-tracking data generated during your use of the Services is processed as personal data and, where applicable, as performance/behavioral data. The Company does not record or store video, photographs, or biometric identifiers (within the meaning of Article 4(14) GDPR / UK GDPR) in connection with motion-tracking. Your consent to motion-data processing is the lawful basis under Article 6(1)(a) GDPR / UK GDPR; you may withdraw consent at any time without affecting processing carried out before withdrawal.
(k) Meal photos. Meal photos uploaded under Section 12 are personal data. The Company does not use meal photos to uniquely identify you and they are not biometric data within the meaning of Article 4(14) GDPR / UK GDPR. To the extent meal photos may incidentally include images of you (for example, a hand or partial face) or of other people, the processing is limited to nutritional analysis as described in Section 12 and is carried out under the lawful basis identified in Section 12.3 and the Privacy Policy. Section A.1(i) (your data-subject rights) and the rest of A.1 (b)–(j) apply to meal photos.
A.2 — United States
This Section A.2 applies to you if you are a consumer habitually resident in any state or territory of the United States.
(a) Personal injury, gross negligence, fraud. Nothing in these Terms (including the exclusions in Section 8.1, the cap in Section 8.2, and the class-action waiver in Section 20.3) limits or excludes the Company's liability for:
(i) gross negligence or willful misconduct;
(ii) fraud or fraudulent misrepresentation;
(iii) any liability that cannot be limited or excluded under California Civil Code §1668; or
(iv) any other liability that cannot be limited or excluded under the law of your state of residence.
(b) State-specific consumer-protection rights. Nothing in these Terms limits any non-waivable right or remedy you may have under the consumer-protection laws of your state of residence, including (without limitation):
(i) California: the California Consumer Privacy Act / California Privacy Rights Act (Cal. Civ. Code §§1798.100 et seq.); the Song-Beverly Consumer Warranty Act; California Civil Code §1668; and Cal. Bus. & Prof. Code §17600 et seq. (which governs auto-renewing subscriptions under Section 13);
(ii) New York: New York General Business Law §349 and §350;
(iii) Massachusetts: Massachusetts General Laws Chapter 93A;
(iv) Other states with comprehensive privacy laws: including (without limitation) Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Florida (FDBR), and any equivalent statute in effect in your state;
(v) any other state-law right or remedy that cannot be waived by contract.
(c) Class-action waiver. The class-action waiver in Section 20.3 is not enforced through any arbitration agreement (these Terms do not contain a binding-arbitration provision). Where the class-action waiver is unenforceable under the law of your state of residence as applied by a court of competent jurisdiction, the waiver does not apply to that claim and the remainder of these Terms continues to apply. You retain the right to participate in any government enforcement action and to bring an individual claim in your local small-claims court.
(d) Implied warranties. Some states do not allow the exclusion or limitation of incidental or consequential damages or implied warranties; the exclusions and limitations in Sections 7 and 8 may not apply to you in full.
(e) Pre-injury releases. Some states (including, without limitation, New York under General Obligations Law §5-326 in the fitness-facility context) limit the enforceability of pre-injury releases. Nothing in these Terms limits any non-waivable right of yours in that respect.
(f) Children's privacy. If you are a parent or guardian of a child under 13, your rights under the Children's Online Privacy Protection Act (15 U.S.C. §6501 et seq.) and its implementing regulations are not limited by these Terms.
(g) Apple / Google channel. If you obtained the application through the Apple App Store or Google Play, the carve-outs in Section 20.4(c) and 20.4(d) continue to apply.
A.3 — United Arab Emirates
This Section A.3 applies to you if you are a consumer habitually resident in the United Arab Emirates.
(a) Consumer-protection law. Your non-waivable rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, Cabinet Decision No. 66 of 2023, and any other applicable UAE consumer-protection legislation prevail over any inconsistent provision in these Terms.
(b) Personal Data Protection Law. Your rights as a data subject under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") are not limited by these Terms. See the Privacy Policy for the operational details.
(c) Forum. As provided in Section 20.4(b), the courts of the Emirate of Sharjah have non-exclusive jurisdiction. You retain the right to bring proceedings in any other UAE court that has jurisdiction under UAE law.
(d) Limitation periods. Section 20.6 (one-year limitation) does not apply to the extent it conflicts with the limitation periods set out in the UAE Civil Code (Federal Law No. 5 of 1985 as amended) or any other applicable UAE statute. Statutory periods govern.
(e) Liability for death or personal injury. The cap and exclusions in Section 8 do not limit any liability that cannot be limited under UAE public-policy rules, including liability for death or personal injury caused by negligence and liability for fraud.
(f) Motion-tracking data. Motion-tracking data is processed as personal data under the UAE PDPL. The Company does not collect or store video, photographs, or biometric identifiers in connection with motion-tracking. Your consent under Article 6 of the UAE PDPL is the lawful basis for motion-data processing; you may withdraw consent at any time.
(g) Meal photos. Meal photos uploaded under Section 12 are processed as personal data under the UAE PDPL. The Company uses meal photos solely to provide nutritional analysis under Section 12 and does not use them for biometric identification. Section A.3(b) (your data-subject rights) applies to meal photos.
(h) Statutory remedies. Nothing in these Terms limits your right to file a complaint with any competent UAE consumer-protection authority or regulator, or to exercise any remedy that cannot be waived under UAE law.
A.4 — Australia
This Section A.4 applies to you if you are a consumer habitually resident in the Commonwealth of Australia.
(a) Australian Consumer Law. The Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms (including Sections 7 and 8) excludes, restricts, or modifies those consumer guarantees, and the exclusions and limitations in those Sections apply only to the extent permitted by the Australian Consumer Law.
(b) Limitation of remedies. To the extent permitted by section 64A of the Australian Consumer Law, the Company's liability for failure to comply with a consumer guarantee in respect of services that are not of a kind ordinarily acquired for personal, domestic, or household use or consumption is limited, at the Company's option, to: (i) supplying the services again; or (ii) payment of the cost of having the services supplied again.
(c) Unfair-terms regime. Where a term of these Terms would be an "unfair term" under sections 23–28 of the Australian Consumer Law as applied to a "consumer contract" or a "small-business contract" (as those terms are defined in the Competition and Consumer Act 2010 (Cth)), that term is void to the extent of the unfairness. The remainder of these Terms continues to apply.
(d) Class-action waiver. The class-action waiver in Section 20.3 does not apply to the extent it would be an unfair term under the Australian Consumer Law or would otherwise be unenforceable under the Federal Court of Australia Act 1976 (Cth) Part IVA or any equivalent state regime.
(e) Privacy. Your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles are not limited by these Terms. See the Privacy Policy for the operational details.
A.5 — All other jurisdictions
If you are a consumer habitually resident in any jurisdiction not listed above:
(a) Where mandatory consumer-protection law in your jurisdiction provides greater protection than the body of these Terms, that mandatory protection prevails.
(b) Section 8.3 of the body of these Terms (carve-outs from the cap and exclusions for death, personal injury, fraud, gross negligence, and any other non-excludable liability) applies to you.
(c) The class-action waiver in Section 20.3 does not apply to the extent it is unenforceable under the law of your jurisdiction.
(d) Section 20.6 (one-year limitation) does not apply to the extent it is shorter than any statutory limitation period in your jurisdiction that cannot be contractually shortened.